Frequently Asked Questions

I lost my receipt. Can I still submit for the promotion?
If your promotion request requires a copy of a receipt, you must submit one to be eligible.
I’ve lost my receipt, what should I do?
Please contact the dental office where the purchase was made and ask them to reprint a receipt for you. This process can be more easily facilitated if you’ve paid with a credit card and know the date of purchase. If you purchase your item(s) online, please return to that online retailer and locate a link to view your order details. Most sites will allow you to provide information to recall the order and print or download the purchase/delivery confirmation.
What is a "UPC"?
UPC stands for Universal Product Code. Every product you purchase has this code. Check your offer form to see if you need to send in the original bar code or a photocopy as part of the required proof-of-purchase. This UPC bar code may be located on the back, bottom or side of your product packaging or wrapper.
Where do I find the UPC Barcode?
Most promotions require that you send an original or copy of the UPC barcode label. This barcode label is found on the product box or packaging. Be sure you include the entire UPC barcode label that contains the product SKU. We strongly recommend that you keep copies of all your promotion materials, including a copy of the barcode label.
I missed the postmark date for the promotion. Can I still submit my promotion request form?
Promotions have specific terms that define the times during which they are valid. Regrettably, if the postmark date has passed for your promotion, you will not be eligible.
Can I submit for more than one rebate on the same product?
Promotions usually have a limit to the number of claims that can be submitted for each customer, household, or address. To find specific terms and conditions, or the limit of how many rebates are allowed for an offer, please check your rebate offer request form. Using additional addresses that are not your own to qualify for more than the limit per customer is considered mail fraud and is against the law.
How long do I have to wait to get my rebate?
If approved, your prepaid card will be shipped within 6 to 8 weeks of receipt of your submission.
I don’t have a printer. Can I mail without the form?
Form requirement varies by offer. Please check offer terms and conditions.
When does my prepaid card expire?
The cards have a 6 month expiration, but a card can be reissued up to an additional 180 days after expiration by calling into Cardholder Customer Service at 1-800-522-7458.
Where can I use my prepaid card?
Cards are valid anywhere Mastercard® debit cards are accepted. Not redeemable as cash or usable at ATMs or gas pumps. Card expires 6 months from issuance.
How can I check the balance of my prepaid card?
A cardholder may access their card balance in one of three ways. First, they can go online and register their card for online access at login.wirecard.com/PG. Secondly, they can text BAL to 445544. Finally, they can call into cardholder Customer Service at 1-800-522-7458 and follow the prompts to find account balance or speak to an agent.
Can someone else in my home submit for this?
Most offers are limited to two submissions per household. Please check the offer terms and conditions.
How can I check the status of my rebate?
Please call 1-833-356-0301 to check the status of your rebate.